1. Scope of Refund Policy
This policy applies to services including digital payments, mobile and DTH recharges, bill payments, and other financial services offered through AlioPortal.
2. Successful Transactions
Once a transaction is successfully completed, refunds are generally not permitted unless explicitly stated or required by applicable laws.
3. Failed or Pending Transactions
- If a transaction fails but the amount is debited, the refund will be processed automatically.
- Refunds for failed or pending transactions are typically credited within 5–7 business days.
- The actual credit timeline depends on the bank or payment provider.
Note: Users are advised to check transaction status before raising a refund request.
4. Duplicate Transactions
If a user is charged multiple times for the same transaction, the excess amount will be refunded after verification.
5. Recharge and Bill Payment Services
- Successful recharges and bill payments are non-refundable.
- If a recharge or payment fails, the amount will be refunded as per the payment gateway process.
6. Refund Method
Refunds will be processed to the original payment method used during the transaction. No cash refunds will be provided.
7. User Responsibilities
- Ensure correct details are entered before confirming transactions.
- Retain transaction reference numbers for support queries.
8. Limitation of Liability
AlioPortal shall not be responsible for delays caused by banks, payment networks, or third-party service providers.
9. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page.
10. Contact Us
If you have questions regarding refunds, please contact us:
Email: support@alioportal.in
Website: https://alioportal.in